F.A.Q

RETURN & EXCHANGES

All sales are final, we don't offer cancellations or refunds currently. However, in special circumstances such as receiving a damaged product upon delivery, a replacement will be sent to the customer. Photo proof of the damaged product is required to validate and complete the transaction for an exchange. After the product has been sent out for shipment, we are not responsible for any incorrect addresses inputted in the system by the customer. As stated, please verify your shipping information is correct before confirming your order. For more information or if you have any additional questions, feel free to contact us at jay@ikigaigarage.jp

CONTACT

For any other inquiries, please contact us at jay@ikigaigarage.jp
Please allow up to 24 hours for a response.

 

SHIPPING

We aim to have orders shipped within 1-2 business days from our location in Melbourne, Australia. This however is sometimes not possible due to circumstances like launches of new products. As we are only a 1 man team at Ikigai it does take us some time to get through orders. If you haven't received a shipping confirmation or have any questions please feel free to contact me at jay@ikigaigarage.jp

Shipping times

- Australia 1-7 Business Days.

- United States: 10-18 Business Days

- International: 16-30 Business Days

 

Please note these are estimated delivery times and we cannot assure you that your item will arrive within this time frame. 

 

NOTE: Please verify your shipping information prior to confirming your purchase. 

 

STICKER APPLICATION


PLEASE READ CAREFULLY AS WE ARE NOT RESPONSIBLE FOR DAMAGE TO STICKERS DURING INSTALL. 

PLEASE NEVER USE GLASS CLEANERS AS THEY WILL DESTROY ADHESIVES AND CAUSE THE STICKER ADHESIVE TO NOT BIND TO THE WINDOW.

Sticker application is a simple yet sometimes difficult thing! 
With diecuts (especially specialty finishes like oil slick & sparkle,) you'll need to be extremely careful to make the the sticker stick to the transfer paper. 

The best way I have found to do this and is recommended by AWStickers is as follows. 

FLIP TIP: To get the vinyl apart from the backing, simply flip the vinyl over so that the letters are now facing down with the back of the liner face up. SLOWLY peel the liner while having pressure on the back of the sticker. Sometimes small pieces wont attach to the transfer paper, to fix this pressure back down on the sticker and peel that part again. With Oil Slick/Sparkle finishes it can be more difficult - Patience is KEY!

Using a squeege is recommended but definitely not needed.

Step 1) Clean the area with soap and water, please don't use glass cleaners as this will leave a residue behind that will prevent the sticker from adhering.

Step 2) This is optional, but recommended, especially for intricate stickers. Go over the back of the sticker with a squeegee or credit card. This will make it cling to the transfer tape & remove air bubbles that may have formed before peeling.

Step 3) Pick a corner and slowly peel at a 45 degree angle ensuring that the sticker is coming off cleanly. If the sticker clings to the backing paper, repeat step 2 and try again. 

Step 4) Slowly lower the sticker onto your desired surface and go over it again with a squeegee or credit card to ensure an easier peel in the next step. 

Step 5) Much like step 3, pick a corner and slowly peel at a 45 degree angle. If any part of the sticker comes up with the transfer paper, repeat step 4. 

We have a visual guide on our Instagram! If you would like to see that instead the link is pasted below.

https://www.instagram.com/stories/highlights/18141175144233116/